Loyalty lead Magnit Plus | Руководитель команды Лояльности Магнит Плюс

договорная
Полный день, до 5 лет, полная занятость

Описание вакансии

About Magnit Omni Division: Magnit leads in retail innovation, offering omnichannel experiences in e-grocery and general merchandise. Our commitment to customer-centricity positions us at the forefront of the market. Our mission is to revolutionize retail through seamless online and offline integration.

Job Summary:

Loyalty head will lead strategy and realization of loyalty program in Magnit, incl. bonus loyalty, subscription, gamification, partnership, emotional loyalty programs (instant wins) and rational (collectable promo). We expect you to drive extra GMV from those products, upgrade them in line with next gen customers’ expectations and fit to x-format and multi-channel Magnit business model. You’ll be business leader of this stream, managing P&L and team 30+ people (25+ direct reports & 5+ Data analytics dotted line reporting)

Mission:

To upgrade & scale Magnit Plus (M+) loyalty program, improve both relevance & effectiveness to acquire customers, retain within Magnit and super-charge via current & future M+ tools

Key Responsibilities:

  • Developing & Executing Loyalty strategy & plan by stream and by store format/channel
  • Lead all loyalty streams, deliver target GMV by stream
  • Building and Leading a Top-Tier Loyalty Team
  • Loyalty Budget and Resource Management

Qualifications:

  • Proven leadership experience in loyalty, with a successful track record in building & scaling loyalty programs, experience with retail specific loyalty components
  • Exceptional strategic, business development and analytical thinking skills.
  • Demonstrated ability in enhancing Customer Value Propositions and effectively managing budgets
  • Strong capability in building and leading high-performing teams.
  • Deep understanding of analytics, market dynamics, and customer insights.
  • Excellent communication and collaboration abilities, stakeholders management

What we offer:

  • Hybrid work format (Bolshevik Business Center, Belorusskaya metro station),
  • Participation in interesting projects and expansion of professional expertise,
  • The opportunity for corporate training, professional and career growth in the Company,
  • The Magnit Discount loyalty card, which provides ample opportunities to receive discounts in partner companies in various areas,
  • The opportunity to take the initiative, offer new solutions, ideas and take responsibility for implementation,
  • Medical insurance after the probation period

Адрес места работы

Москва, Ленинградский, 15 стр 10  на карте
Вакансия №204976, обновлена 25 июня, 19:28